Are you ready to spark minds and shape futures? Star Factory is looking for a vibrant and driven Training Facilitator to bring learning to life at our Western Cape branch. In this role, you’ll go beyond the classroom, designing and delivering impactful, non-accredited training that fuels both individual growth and organisational success. If you’re passionate about people development and ready to lead from the front, this is your chance to help us build the future of tech, one empowered learner at a time.


Minimum Requirements:

• Matric
  
• Valid Driver's License
• 3 years’ experience in training and/or a related industry (could be betting/marketing/customer service)
• Training

Responsibilities:

Needs Assessment

To ensure that training needs are identified, and training programmes planned according to the training needs, the Team Member will:

• Assess training needs through surveys, interviews with Team Members focus groups, in consultation with the Talent Development Manager and operations management.
• Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.

Training Facilitation

To ensure that all Team Members are trained effectively and accordingly, the Team Member will:

• Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
• Present training interventions utilising a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and online tools.
• Trains and mentors, all Team Members who engage in coaching, mentoring or formal training.
• Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
• Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.

Training Methods and Delivery

To ensure the successful delivery of training, the Team Member will:

• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events through the use of observation tools and surveys.

Reporting

To ensure that accurate and timely reporting is shared with the Reporting Manager, the Team Member will:

• Provide comprehensive training reports to both the client and Star Factory management.
• Record all completed training interventions on training tracker tools and the online HIS system through accurate data capturing, the uploading of registers and initiating remedial training.
• Submit a Daily Report to the relevant manager and capture it on the online HIS system.

Continuous Improvement

To ensure the highest level of service to the client and the development of the training team, the Team Member will:

• Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
• Research and discuss alternative training methods and interventions with the relevant reporting manager.

Stakeholder Management

To ensure that different stakeholders are satisfied with the training facilitation, the Team Member will:

• Create and maintain a positive and professional learning environment.
• Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
• Willing to travel as/when required.

Knowledge, Skills and Competencies:

• Communication: Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Listening: Giving full attention to what is being communicated, taking time to understand, asking questions at appropriate times. Identify essential information and make correct decisions and inferences.
• Problem Solving: Identify, analyse, organise and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution.
• People Management: Provide clear direction and performance feedback to staff. Maximise the talents of staff from different backgrounds to achieve sound organisational results.
• Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
• Customer Orientation: Making customer needs a primary focus of one’s actions. Follows up on requests timeously to ensure that the final product or service met expectations. Gives high priority to customer complaints.
• Coaching: Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.

Please note that only applicants who meet the stipulated minimum requirements will be considered.